Case Studies
Read our great reviews from great people
Collaborated with Leading Brands
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Good Build Superstore
Home Improvement For Homeowners & DIYers
With Good Build Superstore, Jack developed the business case, briefs, and launch plan for a complex project featuring 100,000+ products and new buying tools. He built the team, led the design and development process, and created the delivery framework, steering the business in a new direction with a unique purchasing journey. Jack also integrated customer review tools and oversaw the adoption of a new email platform.
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New Payment Methods
Facilitating £2.6m of Sales
With CMO Group PLC, Jack identified and built the business case to modernise payments across eight national superstores. Leading the project end-to-end, he launched Apple Pay and Google Pay.
Within the first year, these new payment methods facilitated £2.6M in transactions, improving convenience for customers and efficiency for the business.
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YMCA All Saints FC
A Digital Home for Plymouth's Youth Football Community
YMCA All Saints FC needed a professional online presence to represent their thriving youth football organisation.
With 25 teams and over 250 young players, the club required a platform that could showcase their impact while highlighting sponsor partnerships.
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Plymouth Libraries
£500k Operational Savings
With Plymouth City Council, Jack worked alongside the Programme Manager and internal stakeholders to deliver a strategic plan for a modernised library service. This included a new organisational structure and Council decisions on library closures and new builds, ensuring impact assessments were considered while supporting officers to manage expectations on a complex public service project.
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Wheeler Education
Brand and Site Development
With Wheeler Education, Harri Digital redeveloped the complete brand identity and built an entirely new website to support Marc
Wheeler's specialist educational consultancy. The project included setting up comprehensive analytical tools to track engagement and conversions. Harri Digital also created engaging social media creative for LinkedIn and Facebook posts, helping to raise awareness of the consultancy's assessment services and establish Marc's expertise in the SEND education sector. -
Cricket for Women & Girls
WH Cricket
With WH Cricket, Jack led the full definition, design, and build of the brand and website, while securing key commercial partnerships.
He controlled a launch campaign that achieved 1.1m Instagram views and backing from the England Women’s Team. Jack developed a global membership scheme, launched the academy, drove sales via partners, and built a network of 50 grassroots cricket clubs.
Savvy+
Our retail division.
- 40,000 products, 150 suppliers
- Automated order processing
- Smart savings tracking
Grovel.io
The words you needed to hear.
- AI generated content
- For healing, not for sending
- One free letter every day
Word Gaming App
An iOS & Android game.
- Engaging gameplay
- Challenges and leader boards
- Google display network integration
Coming Soon
The Bridge of Lights
Digital keepsakes for loved ones.
- Pure digital
- Buy once, visit forever
- Charity partners
"Jack applies logical thinking and proactivity to his work, as well as approaching situations in the most friendly manner."
What People Say...
Jack's approach to customer experience management is both innovative and results-oriented. He has a keen understanding of customer needs and preferences, allowing him to develop tailored strategies that significantly improved our overall customer satisfaction metrics.
I highly recommend Jack for any role related to customer engagement and UX management. During our collaboration, Jack demonstrated a profound understanding of e-commerce user journeys and effectively managed customer engagement strategies.
Jack has an abundance of enthusiasm for project management and combines this with the ability to see things through and deliver on time and on budget. He is thorough and detail orientated, but doesn't lose site of the bigger picture objective.
Jack's ability to champion customer needs across our nine e-commerce stores while driving continuous improvement is impressive. He doesn't just manage projects, he owns outcomes, taking full accountability for the definition and successful launch of new digital propositions that genuinely enhance our customers' experience.
The passion for the consumer that Jack exudes is very refreshing in a time when many can forget why we are here in retail, to delight our customers.
I’ve worked with Jack for many years on multiple complex projects. He is a real asset to any team. He can prioritise commercial needs to ensure that he drives the best revenue opportunities to meet the key organisational strategies.
Jack applies logical thinking and proactivity to his work, as well as approaching situations in the most friendly manner.
It makes such a difference working with someone who understands both the vision and the practical detail. I am very grateful for the expertise and creativity Harri Digital brings.
Working with Harri Digital felt like a true partnership. They understood our community focus and built a website that parents trust immediately. Professional, patient and genuinely invested in getting it right for us and our sponsors.
