1. The Relationship
You're an independent freelancer, not an employee of Harri Digital. You're responsible for your own taxes, insurance, and business administration. We bring you into projects where your skills are needed, and you deliver great work that reflects well on both of us.
2. How We Work
Project-by-project: We'll engage you on a project-by-project basis. Each project will have a clear brief, timeline, and agreed scope.
Your equipment: You use your own equipment, software, and tools. We won't pay for licenses, subscriptions, or assets unless we've agreed this upfront in writing before the project starts.
Quality standards: We expect professional, high-quality work that meets the brief and reflects well on Harri Digital. If work doesn't meet the required standard, we'll ask for revisions.
Timelines matter: We rely on you to meet agreed deadlines. Our clients rely on us, and we rely on you. If you're going to miss a deadline, let us know as early as possible so we can manage expectations and find solutions.
Communication: Stay responsive. We need to be able to reach you within a reasonable timeframe during active projects. If you're unavailable or circumstances change, let us know immediately.
3. Client Relationships
Client communication: Depending on the project, you may communicate directly with our clients where it makes sense. We'll agree the communication approach for each project. When you do speak with clients, you're representing Harri Digital, so professionalism and clarity are essential.
No solicitation: You agree not to solicit work directly from our clients or seek additional projects with them outside of Harri Digital. If a client approaches you directly for work, you must refer them back to us. This protects the relationship we've built and ensures fair compensation for bringing you the opportunity.
Future opportunities: If you'd like to work on additional projects with one of our clients, speak to us. We're happy to involve you in future work where it makes sense, but it needs to come through Harri Digital.
Client poaching: Actively pursuing or accepting work from our clients outside of our agreement is a serious breach. We've invested time and resources into building these relationships, and we need to protect them.
5. Confidentiality
Keep it confidential: You may have access to sensitive information - client details, business strategies, budgets, project plans, proprietary processes, login credentials, and more. This information is confidential and must not be shared with anyone outside the project.
What's confidential: Assume everything related to our clients, our business practices, and our projects is confidential unless we explicitly tell you otherwise.
After the project: Confidentiality doesn't end when the project does. You must continue to protect confidential information indefinitely.
Exceptions: You can disclose confidential information only if required by law, but you should notify us first if legally possible.
6. Data Protection
Handling personal data: If you process any personal data as part of your work (client information, end-user data, etc.), you must handle it in compliance with UK GDPR and data protection laws.
Security: Take reasonable precautions to keep any data secure. Use strong passwords, secure connections, and don't store client data unnecessarily.
No unauthorised use: Never use personal data for any purpose other than completing the specific project work.
7. Quality & Professionalism
Professional standards: We expect work that meets professional industry standards. If we spot issues, we'll ask you to fix them. Repeated quality problems may mean we can't work together on future projects.
Revisions: Each project will include an agreed number of revision rounds. We'll aim to give clear, consolidated feedback to make revisions efficient.
Testing: Test your work before delivering it. We expect functional, working deliverables, not rough drafts that need debugging.
8. Availability & Reliability
Be available: During active projects, we need you to be reasonably available and responsive. If you're going on holiday, getting busy with other work, or dealing with personal circumstances that affect your availability, let us know in advance.
Manage your capacity: Don't take on work if you can't deliver it on time and to the required standard. It's better to say no upfront than to let us (and our clients) down later.
Backup plan: If something goes wrong - illness, emergency, equipment failure - let us know immediately so we can make alternative arrangements.
9. Subcontracting
You cannot subcontract your work to someone else without our explicit written permission. We've chosen to work with you specifically, and we need to know who's actually doing the work.
10. Payment & Invoicing
Rates and payment: We'll agree your rates and payment terms for each project before work begins. These will be confirmed in writing.
Invoicing: Invoice us promptly once work is complete and approved. Include clear details of what the invoice covers.
Payment timing: We'll pay your invoices according to agreed terms. Please note that we can only pay you once we've been paid by our clients, so there may be some delay between project completion and payment.
11. Liability & Indemnification
Your responsibility: You're responsible for the work you deliver. If your work causes problems, breaches someone else's intellectual property, or results in claims against Harri Digital, you agree to indemnify us against those claims.
Our relationship with clients: We're responsible to our clients for the final deliverables. If there are issues with your work, we'll work with you to resolve them, but ultimately we need to make sure our clients are satisfied.
Professional standards: You confirm that you have the skills, experience, and qualifications necessary to complete the work to a professional standard.
12. Termination
Ending the relationship: Either party can end this working relationship at any time, though we'd appreciate reasonable notice where possible.
Mid-project termination: If we need to end a project midway through, we'll pay you for work completed to that point, provided it's usable and meets the required standard.
Serious breaches: We may terminate immediately if you breach confidentiality, solicit our clients, deliver work that's completely unsuitable, or behave in ways that damage our reputation.
13. Reputation & Conduct
Represent us well: When you're working on our projects, you're representing Harri Digital. Be professional, courteous, and reliable in all your interactions.
No disparagement: Don't publicly criticize or speak negatively about Harri Digital, our clients, or the work we do together. If you have concerns, raise them with us directly.
Mutual respect: We'll treat you with respect and expect the same in return. We're all professionals trying to do good work.
14. Changes to This Agreement
We may update this agreement from time to time. We'll let you know about significant changes, and continued work with us after changes means you accept the updated terms.
